Comprehensive Quality Assurance Services

AccelOne provides robust Quality Assurance services, ensuring your software meets the highest standards of functionality and performance. From strategy to execution, our experienced QA teams employ the latest testing methodologies to deliver seamless, defect-free software solutions.

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Quality Assurance Life Cycle

Strategy

Through careful analysis of project needs, develop the QA scope and delivery schedule. Identify the required internal and external resources as well as the associated role definitions and responsibilities. Plan out the required test environment needs to execute the program. Assess the program QA risks and identify/manage mitigations of those risks. Govern the execution of the QA program.

Test Planning

Assess the detailed user requirements and system design/architecture to develop a comprehensive test plan. This includes developing test scripts (test steps and expected results) and identifying and setting up test users and data prerequisites. Additionally, plan out the test phases/cycles for a predictable execution schedule.

Test Execution

Execute tests per the test plan and associated test phases/cycles.  Continually regression test core functionality in addition to new feature testing.  Log defects per test findings.

Defect Management

Manage the logged defects, ensuring comprehensive defect descriptions, elimination of duplicate defects, and updates to defects per requirements changes. Provide root cause analysis of defects and assist developers and program leaders with triaging defects. Provide retesting of fixed defects.

Report/Govern

Provide regular test status per testing progress. Identify test execution and defect trends to rapidly adjust test plan and execution per product quality. Create accessible and real-time reporting of product quality to program management. Communicate effectively the state of quality and recommendations for quality improvements.

Testing Types

Functional Testing

Testing of the system functionality to ensure it works as designed.

Non-Functional Testing

Testing to ensure the system can handle the load, recover from disasters, and perform per latency expectations.

Accessibility Testing

Testing the system to ensure the functionality works for accessibility users with limitations (vision, hearing, mobility)

Globalization/Localization Testing

Testing to ensure the system performs per specific location and region requirements (ie languages, currency, time, content)

Testing Phases

Unit

Individual units of source code work per tech design

Integration

Systems “talk” to each other as expected per system architecture 

Component

A set of units combined to create a feature works per requirements

End to End

Integrated systems functionally work together from beginning to end per user journey definition

User Acceptance

Integrated systems functionally work per the user's needs

Platforms Tested

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Web

Web testing on various operating systems, browsers, versions

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Moweb

Mobile web testing on various operating systems, browsers, versions

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Native IoS

Mobile app testing on IoS

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Native Android

Mobile app testing on Android

Devices Tested

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MOBILE PHONES

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LAPTOPS

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TABLETS

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WORKSTATIONS

Systems Tested

e-Commerce

Systems that provide business-to-business and business (B2B) to-consumer (B2C) products.

ERP (Enterprise Resource Planning)

Systems that manage accounting, procurement, supply chain, project management, etc (ie SAP).

CRM (Customer Relationship Management)

A system that manages the company’s relationship and interactions with customers and potential customers (ie Salesforce).

HR (Human Resources/Talent)

Systems that manage HR functions such as talent acquisition, performance, benefits, workforce analytics (ie Workday).

Contact Center

System that manages interactions with customers for support (Genesys, Twilio).

Tools Capabilities

Test Management

Tools that support test planning, test execution, defect management and reporting (ie Jira, Test Rail, X-Ray, etc).

Crowd Source

Tools/services that outsource testing for broader functional coverage (Applause, emulators).

AI

Tools that accelerate or improve test planning, defect management, reporting (TBD).

Test Automation

Tools and solutions that automate the testing activity rather than or in addition to manually testing (Cypress, Playwright, Robot).

Payments

Tools that provide various payment method testing

Load/Disaster Recovery/Performance

Tools that facilitate non functional testing (ie JMeter, LoadRunner, Cyara).

QA Roles:

*NOTE: Some of these roles overlap, performed by same person

QA Client Director

A senior QA leader who manages the client relationship including client delivery satisfaction and SOWs.

QA Manager

A seasoned QA expert who manages the the day to day QA delivery incl scope, schedule, risks/mitigation, resources, reporting.

QA Lead

An experienced QA professional who leads QA analysts to test plan and test execute.  The lead also manages the defect logging, associated triaging, and resolutions

QA Analyst

Mid level and junior QA analysts who create test plans, execute.

QE

Technical quality engineers who identify test automation opportunities and deliver test automation.

QA Reporting/Analytics

A QA lead/analyst who provides regular reporting of testing activities (ie plan v actual, execution pass/fail, defect trends, etc).

BA/QA

Delivery professionals who provide a blend of business analysis/requirements gathering, gap analysis, design recommendations and QA services.

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